Policies
The following list of company standards, requirements, and policies was created according to our Mission & Vision, Industry Standards, and our dream of helping you to create unforgettable moments of joy, exhilaration, and freedom in Alaska.
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Participation Requirements
These policies are for your safety. *We highly encourage individuals that do not meet these requirements to inquire about custom trip options or disability assistance options. Please, Contact Us!
Age:
Tandem (2 person, accompanied by parent or guardian) IK on Class I-II: minimum 10 years old
Single IK (Class III & Above): minimum 14 years old
Height:
4’6″-6’6″ or 137cm-198cm
Weight:
50-275lbs or 22-124kg
Physicality:
- Guests must have the ability to grip a paddle with two points of contact.
- Guests must be able to sit upright unassisted.
- And guests must be able to travel over variable (rocky, sandy, or otherwise uneven) terrain.
*We recommend pre-trip motion sickness treatment for individuals that experience strong symptoms. Use only as directed.
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Cancellation & Refund Policies
Half day trips are refundable up to 48hrs before a trip.
Full Day trips are refundable up to 48hrs before a trip with a non-refundable 10% deposit.
Cancellations by guests outside of the accepted time frame or failure to appear for a trip will not be granted refunds.
If a circumstance arises in which APEx deems it necessary to cancel a trip, customers will be fully refunded.
Trips will not be canceled due to weather such as rain or snow but may be canceled due to conditions including but not limited to lightning storms, wind, fire, or unsafe water levels.
Comments & Cookies Policies
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it, and after approval, your profile picture is visible to the public in the context of your comment. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
Cookies
For your convenience, and so that you don’t have to fill in your details again when you leave another comment, if you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These cookies last for one year.
If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login persists for two weeks; log out of your account, and the login cookies are removed.
Embedded content (other websites)
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website
Data
With whom we share your data
If you request a password reset, your IP address is included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
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